Live phone answering service for small business

Live Phone Answering Service For Small Business

Investing in a live phone answering service for your small business is essential if you want to avoid missing important calls. Missed calls mean missed opportunities and lost customers. In today’s global economy, it’s unlikely that your competitors will have local competition. Fortunately, there are many live phone answering services for small businesses.

Live phone answering service for small business
Live phone answering service for small business | Image by Peggy und Marco Lachmann-Anke from Pixabay

Here are some of them:


Anserve, based in Butler, NJ, provides 24/7 live phone answering services for local businesses, utilities, plumbing and HVAC, medical practices and more. In addition to great customer service, the company also handles after-hours and emergency calls. In this article, you’ll learn about the benefits of using Anserve to handle your calls. We’ll also discuss the benefits of outsourcing your answering service.

A quality live phone answering service can improve your bottom line and boost customer retention. Anserve operators have extensive training and experience in answering calls and incorporating them into your existing workflow. They can even log into your EMR or EHR and integrate appointment data with email or web tools. Anserve also offers emergency and disaster alert programs tailored to your needs. Their professional and friendly operators will answer your calls and communicate with you in real time.

With more consumers communicating through multiple channels, a good business answering service needs to be prepared to meet the demands of these mediums. In addition to answering phone calls, Anserve also manages e-mail and text messages. Their voicemail service is an added bonus! Anserve’s small business answering service also features integrated messaging and voicemail capabilities. With this added benefit, your customers and employees will have a more positive experience with your business.

In today’s tough economy, many offices lack the staff to handle customer inquiries. A long wait time between phone calls can cost you valuable sales and appointments. Additionally, callers may simply hang up if they don’t hear anyone for four to five rings. If they don’t hear from you within a few minutes, they may move on to another competitor. To avoid these problems, Anserve offers a live phone answering service for your business, which provides superior customer service and quality support.

Pat Live

A phone answering service such as Pat Live is one of the best ways to maximize the value of your calls. With live receptionists ready to handle various customer inquiries and customize each call, they help you deliver top-notch customer service. Whether your business is looking to boost productivity, save money on office supplies, or simply need some extra help around the office, Pat Live can help. This service can handle a large number of inbound calls, and its receptionists are trained to give a friendly reception and solve caller problems.

Although the prices may seem high, PATLive offers a free trial and competitive pricing. If you are unsure whether it is the right service for your business, you can always contact the company for a free trial. They offer a 30-day free trial, and some even have a money-back guarantee. PATLive offers a variety of plans, from basic to robust, and will customize your answering service. You can also save money by opting for a plan that suits your budget.

Answerpoint is a reliable and cost-effective service that provides virtual receptionists to answer incoming calls. They can answer chats and faxes and even offer appointment setting to fit your needs. You can even set up virtual extensions for your employees, which makes answering calls even more convenient. This service can scale according to your business needs. Just ask for referrals and do a comparison between a few different services.

Many answering services will provide real-time reporting. You can access your call log and see how many people are calling at any given time. Some of them will also provide monthly reports to let you know how many calls you’re receiving and how long each agent takes to respond. A good answering service will be transparent about these issues so you can plan accordingly. You can then make a decision after evaluating several options. You’ll be glad you made the decision to outsource your phone answering service.

Specialty Answering Service (SAS)

If you own a small business, you might be considering a Specialty Answering Service. This outsourced answering service serves many small businesses nationwide, including many of your favorite brands. SAS provides 24-hour live coverage and can customize your account to meet your specific needs. You can also choose a time of day to route calls based on the specific needs of your customers. SAS also offers customized scripts, message taking service, and sophisticated interaction capabilities.

As a SAS customer, you’ll have the opportunity to try the service for two weeks for free. Just choose a plan and pay with a credit card, and you’ll be able to get a feel for how the service works. Afterward, you can cancel the service at any time. SAS is PCI compliant and ISO certified, and they have 24/7 monitoring and encryption of your communication information.

Many specialty answering services specialize in specific industries, including HVAC, dental, and veterinary care. If you’re looking for a local, affordable way to outsource your answering needs, it’s best to work with a service that has experience in the industry you’re in. A specialty answering service can answer questions about the product or service you sell and can increase your revenue as a result. If you’re looking for an answering service for your small business, here’s what you need to know.

Before you sign up for a service, check out how transparent they are about their pricing. Most answering services charge upfront fees and set-up fees, so you should be aware of these costs. Make sure to request a full breakdown of their prices so you can know what you’ll be paying. A good answering service will be transparent about their charges and call response times. You’ll want to find a company with a good reputation and excellent customer reviews.

MAP Communications

One of the benefits of MAP Communications’ live phone answering service is the ability to customize scripts and greetings to suit your specific business. Once implemented, a new script or greeting can be used within 24 hours. MAP also provides a variety of features including call transfer, multi-lingual capabilities, and single-page web forms. Their round-the-clock availability and redundancy for weather-related issues are additional benefits.

MAP Communications provides bilingual operators and an online portal to clients. They offer services for a variety of industries, including restaurant reservations, hotels, and other hospitality businesses. In addition, MAP Communications offers bilingual operators who are experienced in different industries, such as the hospitality industry. While live phone answering services can be automated or feature live virtual receptionists, MAP offers a full customer support team. With so many features to choose from, MAP Communications’ service is the ideal choice for any business need.

A small business owner can take advantage of a live answering service if their business needs include answering customers’ questions around the clock. Customers expect 24/7 support from brands. Live phone answering services provide the added benefit of offering backup and primary call answering services for busy business owners. They are available to answer customer inquiries 24 hours a day, seven days a week. They are available all day and night, and will even answer calls during holidays.

Not all leads are created equal. An answering service can qualify leads by politely enquiring about specific information. This way, only the most viable leads are passed on. This eliminates hours of phone tag. Instead of spending hours on a phone call, an answering service can handle lead qualification on the spot. A small business can save hours of time and money by hiring a virtual receptionist. The service also provides many additional benefits, including a toll-free number and overflow functionality.


The right kind of live phone answering service for small businesses will ensure your customers get a live response when they call. Not only will they get the right service, but you will also free up your time to work on other business matters. If you have a live receptionist on call, your customers will feel like they’re talking to an in-house staff member. Not only will you have a friendly voice and a warm and helpful voice, you’ll also have the peace of mind that the company is handling every call.

You may be wondering how to choose a live phone answering service for your small business. First, consider whether your business needs a live receptionist or an automated one. Both have their advantages and disadvantages. While automated attendants may be convenient, live receptionists are often preferred by small business owners. They are more likely to have experience in customer service and can quickly answer customers’ questions. Once you’ve chosen a live phone answering service, you can be rest assured that you’ll be getting the best possible service for your money.

Many small businesses have high call volume and don’t have the time to answer every call. Missing a single call can cost you a sale. Ultimately, your reputation may suffer as a result of poor customer service. A live phone answering service for small business can help you get more leads and keep your customers happy. Your customers will love you for it! The benefits of hiring a live phone answering service for small business are many.

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